Shenzhen Optlaser Technologies Co., Ltd
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Shenzhen Optlaser Technologies Co., Ltd
  • home
  • about us
    About Us
    Certification
  • product
    Pure Diode Laser System
    PD2000A-RGB
    WP30000-FB4
    PR9000-RGB
    PD50W-RGB
    PD30000-RGB
    PD12000-RGB
    PD25000-RGB
    PD20000-RGB
    FB4 Laser System
    PD12000-FB4
    PD20000-FB4
    Laser Modules
    W30000-RGB
    W5000-RGB
    W15000-RGB
    ST Series
    ST2000-RGB
    ST-W2000
    Laser Components & Accessories
    Emergency Stop Box
    40Kpps Galvo Set
    Laser Controller/ Hardwares
    External FB4 box
    Standard FB4
    Engraving Laser
    D4500
    Decorative Lasers
    Galaxy laser projector
    Firefly laser projector
    NL001
    PT3
    PT3000-RGB
    Beambar
    Scan 6
    E-2400R
  • support
    After-sales Service
    FAQ
  • blog
    News
    Trade Show
  • download
  • contact us
support

support

After-sales Service

  • 01

    Customer satisfaction is our most important measure of quality. Factory trained service engineers, in offices throughout the world, offer technical support and quick response time. Continuous training of our technical support and field service engineers ensure the very best in product and customer care.
    Worldwide phone support hotlines ensure that an expert drawing on the resources of a global company can always be reached. Send us message along with your Email address, we'll get back by Emails with details as soon as we can.
    To reach a product support engineer, please contact us.

    Email:fb@optlaser.com
    Hotline:+ 86-755-88396091


  • 02

    1.The product warranty period is 12 months, can provide free maintenance service software or hardware failure due to quality problems caused by the product itself.

    2.During the warranty period, the product To return the original repair, the buyer need to pay between transportation costs, and we should follow the recommendations of transport, as a result of the buyer does not obey our propositions lead to additional costs transport (such as taxes) borne by the buyer; no need to return the original, such as repair, we will provide the appropriate maintenance information and instruction manual to the seller, according to the actual situation may send appropriate accessories for the buyer and negotiate whether to replace damaged parts should be returned Transportation costs incurred during borne by the buyer.

    3.Man-made damage, broken, into the water, moisture, to make alterations or demolition of the product, the need for the charging process, such as irreparable fault, not provide warranty service.

    4.After the warranty period, if the product fails, the company still provide free repair, for replacement parts, we only charge fees related accessories, such products during the additional costs (such as products need to return to the original, or the buyer requests us Send repair parts) be borne by the buyer.


CONTACT INFO
Shenzhen Optlaser Technologies Co., Ltd
Tel: 86-755-88396091 Mobile: +86 15919706891
Fax: 86-755-88396094
Email: fb@optlaser.com
Email: chief@optlaser.com
2F, Bldg A1, Xinjianxing Industrial Park, 3333 Guangqiao Ave., Loucun Community, Xin Hu Street, Guangming Dist, Shenzhen, 5181000, China
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